REFUND POLICY
A legal disclaimer
1. General Information Only
The information, content, and educational materials provided on this website are for general informational and lifestyle purposes only. They are not intended as, and should not be understood or construed as, professional advice, diagnosis, or treatment.
2. No Health or Medical Claims
The products offered by Lake Roots Apothecary are cosmetic and lifestyle products designed for general self-care and daily comfort. None of the statements made regarding our products, ingredients (including Copaiba resin oil), or botanical education have been evaluated by the Food and Drug Administration (FDA). Our products are not intended to diagnose, treat, cure, or prevent any physical or mental condition.
3. Personal Responsibility
Always seek the advice of a qualified professional with any questions you may have regarding a personal wellness routine. Do not disregard professional advice or delay seeking it because of something you have read on this website. If you are pregnant, nursing, taking medication, or have a pre-existing condition, consult with a professional before integrating new plant-based or lifestyle products into your routine.
Refund Policy -
Thank you for shopping with Lake Roots Apothecary. We want you to be completely satisfied with your purchase. Please read our policy below regarding returns, refunds, and exchanges.
1. Return Window
We offer a 30-day return policy. You have 30 days from the date you received your item to request a return. To be eligible for a refund, the product must be returned in its original packaging along with any remaining portion of the product, provided it was used as directed.
2. How to Initiate a Return
To start a return, please contact our customer support team directly at 715-671-3411 or sarafoss1975@gmail.com. If your return request is accepted, we will send you detailed instructions on how and where to ship your package. Items sent back to us without first submitting an authorized return request will not be accepted.
3. Return Shipping
Customers are responsible for covering the cost of return shipping labels. Shipping fees from the original purchase are non-refundable. We highly recommend using a trackable shipping service, as we cannot guarantee or verify receipt of your returned package without tracking information. Alternatively, you are welcome to return your item in our Rice Lake, WI office at 610 West Ave Rice Lake, WI 54868
4. Damages and Issues
Please inspect your order immediately upon delivery. Contact us within 48 hours if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. 715-671-3411 or sarafoss1975@gmail.com
5. Refunds
We will notify you once we’ve received and inspected your returned item to verify the original packaging. If approved, you will be automatically refunded on your original payment method within 5 to 10 business days. Please note that it can take additional time for your financial institution or credit card issuer to process and officially post the refund transaction.